Terms of service
What LegallyHeard is, what it isn't, and what we each agree to.
Last updated 30 July 2026
1. What LegallyHeard provides
In these terms, "LegallyHeard", "we" and "us" mean LegallyHeard, a trading name of Legally Heard Limited, registered in England and Wales under company number 17370128.
LegallyHeard is a software platform that turns message exports and evidence files you supply into organised, automated pattern analysis and court-style PDF reports: counts, timelines, directions and verbatim excerpts, traceable to your own underlying record. The analysis is automated and indicative: It surfaces patterns for review; it does not decide who is right, and every figure should be read against the original messages.
2. Not legal advice
LegallyHeard is not a law firm, is not regulated by the Solicitors Regulation Authority, and does not provide legal advice. Nothing on this site or in any report is advice on your legal position, the merits of your case, or admissibility of evidence. Using LegallyHeard creates no solicitor, client relationship. For advice, instruct a qualified solicitor or barrister, our reports are designed to make their work faster, not to replace it.
3. Your account
You must be 18 or over, give accurate details, and keep your password secure. You are responsible for activity under your account. We may suspend accounts used in breach of these terms.
4. Your responsibilities for uploaded material
You confirm that you have a lawful basis to possess and upload the material you supply, typically because you are a party to the conversations concerned. You must not upload material obtained unlawfully (e.g. from someone else's device or account without authority), and you must not use the service for any purpose other than genuine preparation of evidence for legal, mediation or protective proceedings. You remain responsible for the accuracy of anything you add yourself (captions, key moments, dates).
5. Payments, cooling-off and refunds
Prices are shown on the pricing page and at checkout; payment is taken by Stripe. Consumer purchases come with the statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013. Important: reports are digital content supplied on demand, by generating a report within the 14-day period you expressly consent to immediate supply and acknowledge that you lose the right to cancel in respect of that supplied content. In practice: if you haven't generated your report yet, you can have your money back within 14 days, no questions; once a report has been generated, that purchase is no longer refundable, though we will always look at genuine service failures (e.g. a report that failed to generate) and put them right or refund them.
6. Your content and ours
Your uploads and your reports are yours. You grant us only the licence needed to store and process them to provide the service to you. We claim no other rights over your content. The platform, its software and its report designs are ours.
7. Service standards and availability
We aim for high availability but the service is provided "as is" without a guaranteed service level. We may improve or change features; we will not remove your access to already-generated reports during your access period.
8. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited. Subject to that: we are not liable for the outcome of any legal matter; decisions made in reliance on indicative analysis are your own (and your adviser's); and our total liability arising out of or in connection with the service is capped at the fees you paid us in the 12 months preceding the claim. We are not liable for indirect or consequential losses.
9. Termination
You can stop using the service and delete your account (and all data) at any time from Account settings. We may terminate accounts that breach these terms; where lawful we will give notice so you can export your reports first.
10. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, though if you are a consumer you keep any mandatory protections of your local law.