Terms of service
What LegallyHeard is, what it isn't, and what we each agree to.
Last updated 6 October 2026. Consumer offer version 2026-10-06.
1. What LegallyHeard provides
In these terms, "LegallyHeard", "we" and "us" mean LegallyHeard, a trading name of Legally Heard Limited, registered in England and Wales under company number 17370128.
LegallyHeard is a software platform that turns message exports and evidence files you supply into organised, automated pattern analysis and court style PDF reports: counts, timelines, directions and verbatim excerpts, traceable to your own underlying record. The analysis is automated and indicative: It surfaces patterns for review; it does not decide who is right, and every figure should be read against the original messages.
Case Review adds an agreed fact finding review and source linked report, prepared and checked before delivery. Additional reports and bundle preparation are separately scoped services. An instant communication overview is a different, rule based tool. Neither service makes legal findings.
2. Not legal advice
Our direct consumer service focuses on family matters. Professional licences remain available, including to legal aid solicitors, under their agreed terms. We do not undertake criminal case preparation or provide forensic certification. This service description does not change existing purchases, professional subscription terms or access to stored cases.
LegallyHeard is not a law firm, is not regulated by the Solicitors Regulation Authority, and does not provide legal advice. Nothing on this site or in any report is advice on your legal position, the merits of your case, or admissibility of evidence. Using LegallyHeard creates no solicitor, client relationship. For advice, instruct a qualified solicitor or barrister, our reports are designed to make their work faster, not to replace it.
3. Your account
You must be 18 or over, give accurate details, and keep your password secure. You are responsible for activity under your account. We may suspend accounts used in breach of these terms.
4. Your responsibilities for uploaded material
You confirm that you have authority to possess and upload the material you supply. Being part of a conversation does not override court orders, confidentiality restrictions or another person's rights. You must not upload material obtained unlawfully, including from someone else's device or account without authority. Use the service only for genuine evidence preparation within the service agreed with you. You remain responsible for information you add, such as captions, key moments and dates. LegallyHeard remains responsible for its own processing obligations.
Reports and automated findings require review against the original evidence. A file fingerprint records the file received; it does not prove authorship, truth or that the file was unaltered before upload. A private evidence archive is not automatically a hearing bundle. Follow the court's directions and applicable rules when selecting and sharing documents. We do not guarantee admissibility or provide an expert opinion.
5. Payments, cancellation and refunds
Consumer prices include VAT and are shown on the pricing page and at checkout. Payment is taken by Stripe. Taster is £49 and Case Review is £495 for one case, each paid once. Optional documents require a separate accepted quote. No optional work is charged without agreement. Paid packages are not a free trial. Taster is refundable if the export fails to generate. Existing purchases retain their original access, scope and refund promises, including the earlier Court Bundle refund before generation.
Your statutory rights remain. Consumers normally have 14 days after entering an online service or digital content contract to cancel, subject to the applicable legal exceptions. To cancel or report a problem, email info@legallyheard.co.uk with your order details and a clear statement of your request.
Digital content: loss of the statutory cancellation right requires your prior express consent to supply during the cancellation period, your acknowledgement that the right will be lost when supply begins, and confirmation of that consent and acknowledgement in a form you can keep. Generating or downloading a report alone is not treated as consent. We will not rely on this exception unless those requirements have been met.
Services: if you expressly request work to start during the cancellation period, and we give the required information, you may have to pay a proportionate amount for services supplied before cancellation. The cancellation right for a service ends on full performance only where the required request and acknowledgement have been given. Producing one report does not by itself complete an ongoing access or review service.
Nothing here excludes your rights if digital content is faulty or not as described, or services are not provided with reasonable care and skill. Contact us so we can investigate and provide the remedy required by law.
Current Case Review package
Case Review is the customer facing name of the £495 package introduced on 6 October 2026 as Case Foundation. The name changed on 14 October 2026. Its price, scope and access are unchanged. Earlier accepted quotes and purchases retain their recorded terms and original package name.
Taster. One export from one supported source and one downloadable communication overview. An eligible, unrefunded £49 Taster payment on the same case can be credited once towards Case Review within 30 days. Request the credit before paying for Case Review so we can verify the payment and confirm the £446 balance.
Case Review. One initial fact finding review and two refinements, three passes in total, on one agreed evidence set and question. The allowance is up to 10,000 messages across five message export files, up to 100 MB combined, plus 20 supporting files up to 100 MB combined. A larger set or a different question needs a separate agreed scope and quote. We confirm the accepted material, review question and expected delivery date before payment. This is not an instant report. The searchable workspace covers supported imported messages; supporting files are retained alongside them.
Access and refinements. Case Review includes 12 months of workspace access and use of the three review passes from purchase. There is no automatic renewal charge. Expiry does not automatically delete your files. We will confirm any extension and retention arrangements before access ends. Downloaded documents remain yours. New evidence and new questions are outside the included refinements and will not be processed for an additional fee without your agreement.
Additional outputs. The written quote specifies the output, evidence set, limits, total price, expected delivery and one correction within the agreed material. Financial reviews organise supplied financial evidence; they are not valuations, audits, tax advice or legal advice. Bundle preparation follows the directions supplied and includes a quality check. No service guarantees court acceptance. If we cannot deliver the agreed scope, we will offer a revised arrangement for you to accept or an appropriate refund. Payment and acceptance of these terms are not consent to external AI processing, which requires the separate disclosure and opt in described in the privacy policy.
You can keep your accepted order and scope confirmation from your account. To cancel, email info@legallyheard.co.uk with your name, order number, date of purchase and a clear statement that you wish to cancel. You do not need to use a particular form. Your statutory cancellation and quality rights described above remain applicable.
6. Your content and ours
Your uploads and your reports are yours. You grant us only the licence needed to store and process them to provide the service to you. We claim no other rights over your content. The platform, its software and its report designs are ours.
7. Service standards and availability
We aim for high availability but the service is provided "as is" without a guaranteed service level. We may improve or change features; we will not remove your access to already generated reports during your access period.
8. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited. Subject to that: we are not liable for the outcome of any legal matter; decisions made in reliance on indicative analysis are your own (and your adviser's); and our total liability arising out of or in connection with the service is capped at the fees you paid us in the 12 months preceding the claim. We are not liable for indirect or consequential losses.
9. Termination
You can stop using the service and request or complete account deletion through Account settings. The automatic account deletion workflow may require payment or processing issues to be resolved first. This does not prevent a statutory erasure request, which we assess on its merits. The privacy policy explains deletion, recovery copies and records retained for legal obligations. We may terminate accounts that breach these terms; where lawful we will give notice so you can export your reports first.
10. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, though if you are a consumer you keep any mandatory protections of your local law.