FAQs

Find the answers you need.

Practical answers about using LegallyHeard, organising your evidence, privacy, products and more.

About LegallyHeard

Who is LegallyHeard for?

Our consumer packages help people organise evidence for legal matters. You can prepare on your own or with a solicitor. Try the fictional sample or compare packages. Professional access remains available to solicitors, including legal aid practitioners, and other professionals.

Does LegallyHeard replace a solicitor?

No. LegallyHeard helps you organise and review information; it does not provide legal advice, legal representation or decide the outcome of a matter. You can use it yourself or alongside a solicitor or other legal professional.

Can I use LegallyHeard for any type of legal matter?

LegallyHeard is designed to help organise and review information for legal matters generally. We do not provide direct criminal case preparation or forensic evidence certification. If you are unsure whether LegallyHeard is suitable for your matter, contact us before purchasing.

Can I combine WhatsApp, emails and other messages in one LegallyHeard case?

Yes. You can bring compatible message sources into the same LegallyHeard case, including adding them in separate batches. Source information is kept connected so you can follow the sequence and check where messages came from. Review sender labels, date ranges and any import warnings when combining different sources.

Can I use LegallyHeard for a family law case?

Yes. LegallyHeard can be used to organise and review messages, emails, documents and other information for a family law matter. It can help you bring your records together, follow what happened over time and keep the original words, sources and context within reach. LegallyHeard does not provide legal advice or decide what evidence should be relied on or presented to the court.

Messages, documents & evidence

What types of messages and documents can be used as evidence in a legal matter?

Messages, emails, photos, documents and other records can all form part of the information relevant to a legal matter. What can or should be relied on will depend on the circumstances, applicable rules and any court directions. Keep the original material where possible, including dates, participants and surrounding context, and get legal advice if you are unsure what should be used in your case.

I have hundreds or thousands of messages for a legal matter. How do I organise them?

Start by keeping the original messages or exports rather than relying only on individual screenshots. Bringing messages into date order, keeping different sources identifiable and preserving the surrounding conversation can make a large record easier to review. LegallyHeard can help organise supported message exports into a searchable timeline so you can follow the sequence and return to the original words and sources when needed.

Why are dates and timestamps important when organising evidence?

Dates and timestamps help put messages, documents and events into sequence so you can understand what happened and when. They can be particularly useful when information comes from several different sources. Keep the original material where possible, as export formats and different systems can record or display dates and times differently.

Should I keep the original messages and files for a legal matter?

Yes. Keep the original messages, exports, documents and other files where possible, even if you also create screenshots, summaries or organised copies. Originals can help you check dates, participants, surrounding context and where information came from. LegallyHeard helps organise and review your information but does not replace the original source material.

Is a screenshot enough when keeping messages as evidence?

A screenshot can capture part of a conversation, but it may not show the full exchange, participants, dates or surrounding context. Where possible, keep the original conversation or export as well as any screenshots you need. This gives you a fuller record to refer back to and makes the source and context easier to check.

How can I check whether a digital file has been changed?

A digital fingerprint can be used to compare a file with an earlier recorded copy. LegallyHeard creates a SHA-256 fingerprint for accepted message imports and evidence vault files, which can help check whether a later copy matches the file we received. It does not prove who created the file or whether it was changed before it was uploaded. If a file is disputed, separate professional or forensic assessment may be needed.

Can WhatsApp messages be used as evidence in a legal matter?

WhatsApp messages can form part of the information considered in a legal matter, but whether particular messages can or should be relied on depends on the circumstances, applicable rules and any court directions. Keep the original conversation or export where possible, including dates, participants and surrounding messages. LegallyHeard can help organise supported WhatsApp exports while keeping the original words and source information within reach.

Should I include all of my messages in a court bundle?

A court bundle does not automatically need to include every message in your private record. What should be included depends on the proceedings, the court’s directions and what has been agreed or is required for the hearing. LegallyHeard Court Bundle preparation works from the agreed scope and selected material; it does not automatically include every message you have uploaded.

What is a chronology in a legal matter?

A chronology puts events and communications into date order so the sequence is easier to follow and check. A source linked chronology also helps you return from an entry to the information it came from. LegallyHeard Case Review includes a source linked chronology to help organise and review the record; it does not determine the legal significance of an event.

Privacy, security & AI

Is my information used to train AI models?

We do not use customer evidence to train our own models. Optional external processing has its own provider terms, explained before you authorise it. See our Privacy Policy.

Where is my LegallyHeard data stored?

Our case workspace is hosted by Hetzner in Germany, within the European Union. Case files are stored outside the public website directory, with access checked against your account. Supporting providers may process information for specific services, as explained in our Security and Privacy information.

Does LegallyHeard send my messages or documents to AI providers?

Not as a default part of organising your case. If you choose a feature that uses an external AI provider, the provider and data flow are explained and you must authorise it before case content is sent.

Does a human read my messages?

The standard communication overview is generated automatically by software on our server. Authorised staff may access relevant information to operate the service or prepare and check agreed Case Review, additional documents or Court Bundle work.

How long does LegallyHeard keep my information and can I delete it?

You can manage records in your case and request account deletion. Keep the originals and downloads you need. Account removal, backup retention and any legal requirements are explained in our privacy notice; contact us if you need help with a deletion request.

Can I upload messages or documents that include other people?

Legal matters often involve messages or documents containing information about other people. You are responsible for making sure you have an appropriate basis for providing that information and for complying with any confidentiality obligations or court orders that apply. LegallyHeard handles uploaded material in accordance with its Privacy Policy and applicable data terms.

Products, pricing & getting started

What is the £49 Taster?

The £49 Taster is a lower cost way to start with LegallyHeard using one supported message source. It gives you an organised chronological record and communication overview so you can see how your information can be brought together before deciding whether you need a fuller Case Review. See Pricing for current inclusions and terms.

How much does LegallyHeard cost?

You can start with a £49 Taster or choose a £495 Case Review. Court Bundle preparation is available separately from £299, with the scope and price agreed before payment. See Pricing for current package details and optional outputs.

What is the difference between Case Review and Court Bundle preparation?

Case Review helps you organise and review the information around your legal matter, including a source linked chronology and initial fact finding report. Court Bundle preparation is a separate service that brings agreed documents into an indexed, paginated PDF for court preparation. You can use one without automatically needing the other.

How do I get started with LegallyHeard?

Start by choosing the option that fits what you need. You can try the £49 Taster with one supported message source or choose Case Review for a fuller review of your information. If you are unsure where to start, compare the options on our Pricing page or contact us.

Can I cancel or request a refund?

Cancellation and refund rights depend on the product and whether work has started. We explain the applicable terms before payment. See our Terms for the full cancellation and refund conditions.

Accuracy, professional use & limitations

How accurate are LegallyHeard’s automated indicators?

Automated indicators can help you review patterns in your information, but they should not be treated as findings or conclusions. Results can be affected by missing content, sender labels, timestamps and limitations in the original export. Check important information against the underlying messages and source material.

What should I do if something in a LegallyHeard output looks wrong?

Check the information against the original source, including quotations, dates, participants and surrounding context. Automated analysis and optional AI output are there to support review, not establish facts, credibility or responsibility. If something in a LegallyHeard output needs correcting, contact us.

Does using LegallyHeard make my information legally privileged?

No. Using LegallyHeard does not automatically make information or outputs legally privileged, even if you are also working with a solicitor. Whether legal professional privilege applies depends on the purpose and circumstances. If you are concerned about privilege, ask your legal adviser before uploading or sharing the material.

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